Frequently Asked Questions
When should I book my cake?
To avoid disappointment, we suggest providing 6-12 weeks notice for wedding cakes and 2-6 weeks for corporate, birthday and other occasion cakes in Sydney. In exceptional cases, cakes may be turned around within the week.
How do I order a cake?
To start the order process, please send an email to firstname.lastname@example.org
containing all the following information:
• the date of your event
• the occasion/nature of your event (wedding, birthday, christening, etc) .
• the event location, pickup/delivery address, and pickup/delivery time
• how many people you will need to serve
• your daytime phone number
• your email address
• an idea of what kind of cake design you are looking for
We will contact you to discuss your order.
How much will I pay for a Cakes by Jacob's Mum cake?
Because our cakes are completely custom made, and priced individually by the complexity of their design, we do not have a standard price list. You can get an idea of our pricing by looking through our style and price guide. However if you have a budget we will always try to make suggestions that will fit within your budget. (For fully decorated chocolate mud cake with couverture dark chocolate ganache covered in fondant cake, price start from $230, 5 inch round diameter x 4 inch tall, feeding 10 small serves). For 3D carved cakes, like bottle, bags, balls, characters, cars, price starts from $400.
What’s your payment policy?
A 50% non-refundable deposit is required to reserve your order; the remainder is due at least two weeks prior to your event. Your order is not confirmed until we have received 50% non- refundable deposit. Payment can be made by direct deposit, cash or Paypal(incurs 2.4% fee). Cake orders placed with less than two weeks’ notice require payment in full at the time of ordering. Deposits are non-refundable. Event dates are held for you through the date of your quote, and five (5) business days afterwards. If we do not receive a 50% deposit within five (5) business days of your quote, your date may become unavailable. This also expires your quotation. You may need a re-quote if you still require my service after the five (5) business days.
Which factors will influence the cost of my cake?
Cake costings are based on the amount of time that it will take to make your cake, the design, number of serves required and degree of difficulty.